RCH Receives 2016 Press Ganey Guardian of Excellence Award for Outstanding Patient Experience
ROCHELLE, IL – Rochelle Community Hospital is pleased to announce it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above in Patient Experience. This goal was achieved by the RCH Surgery department for four consecutive quarters from May 1, 2015-April 30, 2016.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
“Our goal at RCH is to exceed the patient’s expectations. RCH’s surgery team – including our physicians – has certainly achieved this as evidenced by this recognition from Press Ganey,” stated Mark J. Batty, RCH Chief Executive Officer. “The most rewarding piece of receiving this award is that it is based on patient experiences in comparison with other organizations. This is evidence that RCH’s patient satisfaction is in the top 5% of all healthcare institutions surveyed by Press Ganey.”
"We are proud to partner with Rochelle Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Rochelle Community Hospital continues to demonstrate their commitment to advancing the overall quality of health care.”
About Press Ganey:
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities. For more information, visit www.pressganey.com.
Photo ID: Patrick T. Ryan, CEO of Press Ganey, recognizes the RCH surgical staff at an awards ceremony held on November 3 in Florida. Pictured left to right are Karen Tracy, Vice President of Administration; Sandra Curatola, Surgical Technologist; Rhonda Marks, Surgery Manager; Nicole Wojczynski, Surgical Technologist and Mary Beth Metzger, RN.
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