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Quality & Satisfaction

Quality & Satisfaction

Our Promise to You

Do you have any comments regarding the care you are receiving? Your feedback is an extremely important part of making this hospital YOUR hospital.

At Rochelle Community Hospital, we strive daily to provide our patients with the best healthcare possible. If you have comments about the level of care you have received at Rochelle Community Hospital, please call: Quality Management at 815-562-2181, Ext. 2480. Or contact us at quality@rcha.net.

If you have additional questions or comments about patient care and safety that cannot be adequately addressed by the Quality Management Department, you may contact The Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

Patient Surveys

Our patients have an opportunity to rate our performance by participating in our new survey process provided by Press Ganey, a healthcare surveying company. Patients will be contacted by Press Ganey to fill out a survey. Results are compiled by Press Ganey and provided to the hospital.

Whether you come to the hospital on a regular basis to receive care or come once in a while, we want to hear from you.

Patient Satisfaction Scores

Results of our patient satisfaction surveys are featured on Hospital Compare. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures a hospital's ability to follow specified best practices related to clinical patient care. We strive to make our patients' experiences as positive as possible and provide the highest standard of patient care and goals with every admission, through hospitalization, to discharge and beyond. To see our HCAHPS scores for the first quarter of 2013, click here.