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It's Still All About the Patient

It's Still All About the Patient

March 9, 2017

Last week I was able to attend a conference sponsored by a firm that does business all across the country. Over the course of four days, I crossed paths with people from Texas, Indiana, Pennsylvania, Oregon, Arizona, North Dakota, Minnesota, Washington and even Champaign, IL.

As we spoke about our successes and challenges, the one thing we all agreed on is the continuous focus on the patient. We shared stories on the difference we make in patients' lives and how rewarding it is to us, in addition to the impact it has on the patient.

Happily, I can share two very positive patient stories that have occurred at RCH over the past few weeks.

We in healthcare have the privilege to make a difference in somebody else’s life, and to impact and improve the health of a community. Certainly there are other fields of work in which people feel the same way that we in healthcare do, but as I have said many times before, making a product just doesn’t seem quite as fulfilling. The experience we provide our patients is a lasting story they will take with them. We have entered a time when patients will not only develop a relationship with their provider, but also with the organization. 

A few years ago when I was working at another hospital, I was on the local school board at the same time. The Administrator of the hospital and the Superintendent of the school were retiring at the same time. I wrote a letter to the editor of the local paper, which he decided to publish. In this letter I wrote about how an individual’s health and a child’s education are probably the two things people are most passionate about, and how these two gentlemen did such a good job keeping that in mind and led their organizations accordingly.

For all of us at RCH, we think about this as we go about our day taking care of patients and creating their experience. It’s definitely still all about our patients.