Registration, Admitting, Discharge

The Registration (Patient Access) Department is located directly inside the Third Street entrance. The department is staffed 24 hours, seven days a week. You are welcome to use the parking lot located to the south of the building near the emergency entrance.

If you are receiving services in the Multi-Specialty Clinic or Urgent Care, please use the patient parking lot to the north of the building, just off 10th Avenue. Registration personnel are present at this entrance during clinic business hours to assist you. 

Case Management

Medical coverage is an important benefit to you. Our Case Management Department assists all patients who are covered under Medicare, Medicaid or commercial insurance.

You Can Assist Us By:

• Providing your insurance card and information at the time of registration so we can verify benefits under your coverage.
• If applicable, informing us of any secondary insurance coverage.
• Informing us of any name, address or phone number changes that may have occurred since your last visit to our hospital.
• If required, informing us whether you or your physician called for pre-authorization prior to an elective surgery or admission.
• Informing us that pre-certification is necessary for hospital admissions, if not indicated on your insurance card.

Your hospital stay is reviewed for admission and continued stay necessity and to identify any discharge planning needs. If you are a Medicare patient and feel you are being discharged from the hospital too soon, you have the right to a review process under the Medicare Program. The review process is explained on your copy of "An Important Message From Medicare" that you signed on admission to the hospital.

If you feel you have discharge planning needs that need to be addressed during your stay, please let us know. Our Case Management staff will be happy to assist you in determining your needs and the services available.

Discharge Instructions

Our Case Management staff can make arrangements for dischange needs prior to your leaving the hospital. This may include: home care, durable medical equipment, skilled nursing services and long-term care placement.

• When your physician decides that you are medically stable and ready to leave the hospital, a discharge order will be written.
• Your physician and nurse will give you instructions to follow at home. You will receive a written copy of these instructions, which include information about your medication, diet and follow-up with your physician. It may be necessary for you to be seen by the pharmacist and a representative of the Case Management Department prior to discharge.
• If you have any questions, be sure to ask your physician or your nurse.
• You may need to make arrangements with friends or family to assist you when it's time to go home. Be sure to collect all of your belongings before leaving.